Introduction
At Suite 306, we value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. This policy outlines how we collect, use, store, and protect your personal information.
1. Collection of Personal Information
We collect personal information that is necessary to provide you with our services, including but not limited to:
- Name, contact details, and date of birth
- Medical and mental health history
- Emergency contact information
- Payment details
This information is collected directly from you, via phone, email, or online forms, or during consultations.
2. Use of Personal Information
Your personal information is used to:
- Provide mental health services and support
- Communicate with you about appointments and treatment plans
- Maintain accurate medical records
- Comply with legal and regulatory requirements
We may use de-identified information for research or reporting purposes, with your consent where required.
3. Disclosure of Personal Information
We will not share your personal information with third parties unless:
- You have provided explicit consent
- It is required or authorised by law
- It is necessary to prevent a serious threat to health or safety
Where required, we may disclose information to other healthcare providers or insurance companies as part of your treatment or claims process.
4. Data Security
We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. This includes secure storage systems and encryption of digital data.
However, please note that no system is entirely secure. If you suspect any breach of your information, please contact us immediately.
5. Retention of Information
We retain your personal information for as long as required to provide services, comply with legal obligations, or resolve disputes. After this period, we securely destroy or de-identify your information.
6. Complaints
If you believe your privacy has been breached, please contact us at reception@suite306.com.au or by telephone 08 9389 9617. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Contact Us
For any questions or concerns about your privacy, please contact us:
Suite 306, Level 3,
Hollywood Consulting Centre,
91 Monash Avenue, Nedlands 6009
Last Updated: 21 Jan 2025